Terms and conditions

MGA Star Marketing" maintains the https://rafplay.com/ Website ("Site") is a portal management.

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

‘’We will not trade with or provide any services to OFAC and sanctioned countries’’

‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’

‘’User is responsible for maintaining the confidentiality of his account’’

Limited Warranty terms

Kindly make note that once the cartons are opened they cannot be returned unless they are in the original packaging as was received.
The warranty will only cover products which are assembled by Rafplay If you assemble the product on your own, then the warranty automatically becomes void.
In case of any technical difficulties/ fixing issues kindly get in touch with our technical team on +971563470618 so we can assist you with assembling the item at minimal additional charges.
Please make sure not to tamper with any electrical connections unless you have the know how or support to do the needful.
Overcharging the battery more than 7 hrs / using Any Electronic when speed has gone low could lead to complete spoilage of the battery for which Rafplay would not be held responsible.
Kindly Make sure not to exceed the maximum weight mentioned on the item description on the website it is purchased from.
Our Limited Warranty is a manufacture defect warranty on the electronic products only and is upto 5 days of from delivery.
There are no warranties on outdoor items and items which are not electronic from the date of purchase and any repairs and services will be provided upon receipt of the car at our workshop.

Warranty does not cover any spare parts other than motor.
Any additional spare parts like batteries, Chargers, Switches etc can be purchased From RAFPLAY at minimal additional charges.
Transportation or pick up charges to be paid extra by the customer.

Legal

“MGA Star Marketing" maintains the https://rafplay.com/ Website ("Site").

‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

‘’We will not trade with or provide any services to OFAC and sanctioned countries’’

‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’

‘’User is responsible for maintaining the confidentiality of his account’’

Returns & Refund Policy

We want to ensure you are 100% happy. Once your package has arrived,. Try your items as soon as possible without damaging the box or packaging if possible.

If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items within 3 days from the delivered date.

Please note, only if the product packaging has not been opened or the products are damaged or wrong product. Also once the item is assembled Please make note we cant accept a return nor can we refund.

Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

‘’Refunds will be done only through the Original Mode of Payment”

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

we only accept full returns on unused, undamaged product that has its original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CANCELLATION POLICY –

Customer can cancel their order within 24 hours, Once we have processed and/or shipped the order, we will not be able to give back refund. Refunds will be made back to the payment solution used initially by the customer. Please allow for up 45 days days for the refund transfer to be completed.

Delivery Policy time and charges

We deliver our Products to entire UAE AND Will be starting shortly In Full Of GCC & OMAN

Shipping will be done by a third-party courier.

Delivery within UAE shall be in 3-5 working days

Delivery to other countries will be within 20 - 30 working Days.

Delivery Free all over UAE

Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

Deliveries In western regions and northern regions of UAE will be additionally charged

Note:

Our International shipments may be subjected to customs duties in certain cases - taxes imposed on goods when transported across international borders. The Customs Duty Rate if any would be informed by our shipping partners and the client has to bear charges for the same.

Our premium shipping to Oman is between 5- 10 days ( subject to custom changes)

Our Premium shipment to KSA is between 10- 21 days ( subject to changes by customs )